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ITIL v3 Foundation

  Introduction to ITIL

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  Service Management

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CompTIA Network+ 2007

  Introduction to Network+

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ITIL Resources

 

  ITIL White Papers

ITIL® V3 and ISO/IEC 20000
This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2. ...more

Everything you wanted to know about ITIL in less than one thousand words!
This white paper describes the evolution of ITIL noting the key elements of ITIL Version 2 and how and why it evolved into ITIL Version 3: The Service Lifecycle. ...more

ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
OGC have commissioned a number of white papers aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards. The three white papers - this being the first - cover ISO, Guidance for IT Governance (CoBIT), and guidance for Applications Management (ASL). ...more

 

 

ITIL Exam Testing Centres

 

  Exam Testing Centres

APMG
APMG specialise in the accreditation and certification of organisations, processes and people. APMG are an ITIL Examination Institute, who offer global accreditation and examination services for training providers.

BCS-ISEB
The Information Systems Examination Board (BCS-ISEB) is a wholly owned subsidiary of the British Computer Society. BCS-ISEB provides industry recognised qualifications that measure competence, ability and performance in many areas of IT, including ITIL.

DANSK IT
With more than 6,000 members DANSK IT is a leading interest organization for IT-professionals in Denmark. The core activities evolve around member networks, conferences, courses, certification programmes and IT political advice to the DK Government and its agencies. Founded in 1958 DANSK IT is among the first IT societies in the world.

DF Certifiering AB
DF Certifiering AB (DFC), is a wholly owned subsidiary to Dataföreningen i Sverige, the Swedish Computer Society with 26 000 IT-professionals as members in Sweden. DFC's role is to give accreditation to training providers and certify IT. DFC also provide products in the field of Information Security and self assessing tests for e-Citizens.

EXIN
The Examination Institute for Information Science in the Netherlands (EXIN) is a global, independent IT examination provider. EXIN establishes educational requirements and develops and organises examinations and learning tracks in the field of IT.

 

 

 

 

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