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 I
ICT
The convergence of Information Technology, Telecommunications and Data
Networking Technologies into a single technology.
impact
Measure of the business criticality of an incident. Often equal to the extent to
which an incident leads to distortion of agreed or expected Service Levels.
incident
Any event which is not part of the standard operation of a service and which
causes, or may cause, an interruption to, or a reduction in, the quality of that
service.
Information Systems (IS)
The means of delivering information from one person to another; ICT is the
technical apparatus for doing so.
informed customer
An individual, team or group with functional responsibility within an
organization for ensuring that spend on IS/IT is directed to best effect, i.e.,
that the business is receiving value for money and continues to achieve the most
beneficial outcome.
intermediate recovery
Previously called "warm stand-by", typically involves the
reestablishment of the critical systems and services within a 24 to 72 hour
period, and is used by organizations that need to recover IT facilities within a
predetermined time to prevent impacts to the business process.
internal target
One of the measures against which supporting processes for the IT service are
compared. Usually expressed in technical terms relating directly to the
underpinning service being measured.
invocation and recovery
phase
The second phase of a business recovery plan.
ISO 9001
The internationally accepted set of standards concerning Quality Management
Systems.
IT Infrastructure
The sum of an organization's IT related hardware, software, data
telecommunication facilities, procedures and documentation.
IT service
A described set of facilities, IT and non-IT, supported by the IT Service
Provider that fulfills one or more needs of the customer and that is perceived
by the customer as a coherent whole.
IT Service Provider
The role of IT Service Provider is performed by any organizational units,
whether internal or external, that deliver and support IT services to a
customer.
ITIL
The OGC IT Infrastructure Library - a set of guides on the management and
provision of operational IT services.
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